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[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

10,606 Topics
30,392 Replies
16,979 Members

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GyteStaineContributor I

Campaigns and Flows

Expiration date in the e-mail flow for Dynamic Coupon

Hello, How would I add a dynamic expiration date to an e-mail so the client would know how long the coupon is valid? I use dynamic coupon codes with 7 day expiration. Thank you so much, Gyte

rrcifoneNew Member

Developer Group

Etsy and Klaviyo

Hello- We are trying to collect email addresses from our Etsy customers and at our in person events. I want to create different sign up form (landing pages) for the different sales channels. I would like to use Klaviyo for all email marketing. Presently, we use Klaviyo for our Shopify store. The only way we can collect Etsy emails is by adding a Sign up form to our shop and in the thank you we send after the customer purchases. Is it possible to create different sign up forms with different discount codes for different sales channels such as Etsy.

annabelle_r95Contributor I

Integrations and Reviews

Stripe subscriptions to create dynamic segment

Hi there,We have created a form in Jotform that is integrated with our Stripe. The payments are pulling through to Klaviyo as ‘issued invoice’, ‘successfully paid’ and the customer is a paying subscriber.How do we tag this customer as a subscriber that can move in and out of our active customer segment?We are using Zapier to send events between Jotform/Klaviyo and can also use for Stripe but I can’t seem to find the answer online.Thanks

kjb23Contributor I

Accounts and Settings

Default sender email is suddenly showing up wrong - no changes to account

Suddenly today, even with no changes made on our end, the default name we want to appear when we send emails to our customers is showing up as “Hello com” and not our business name. We have checked the settings and nothing was changed and appears correct on our end. But in inboxes, our emails now come from this Hello com address. No solution found when searching. Is this a glitch or issue Klaviyo is fixing? Or did we do something wrong (without touching anything)?

SnapMetricsContributor I

Developer Group

Klaviyo Query Metric Aggregates API failing when paginating

Hi,Getting “Method Not Allowed” when using the pagination link, ex:https://a.klaviyo.com/api/metric-aggregates/?page[cursor]=BASE64_HEREUsing GET method on it and everything else is working.. only when viewing next page…What could be the reason?Thank you

Brian TurcotteCommunity Manager

News & Announcements

Klaviyo AI contest - win prizes!News

Hi Community! Are you ready to revolutionize your marketing game? Klaviyo's cutting-edge AI features are here to propel your strategies to new heights. Harness the power of data-driven insights, smarter decision-making, and streamlined workflows like never before. Why use Klaviyo AI?The AI hype is real, but it's only as good as the data it uses. With Klaviyo, you're tapping into the best data available, empowering you to truly level up your marketing efforts. 🔮 Smarter Insights: Peek into the future with predictive analytics. Forecast next order dates, lifetime value, churn risk, and more. Plus, deliver personalized product feeds tailored to each customer's preferences. 🏆 Smarter Decisions: Elevate your strategies with AI-driven insights. Benchmark against industry standards, automate A/B testing, optimize form displays, and ensure your emails land in the right inbox at the right time. 🛠️ Smarter Work: Say goodbye to manual tasks. Let AI do the heavy lifting with segment creation, S

GyteStaineContributor I

Campaigns and Flows

Multilanguage flows

Hello, is there an option to run eflows in two languages / depending on the browser language of the visitor? I have Shopify store, which is bi-lingual using Translate & Adapt app. Would you have any other ideas or solutions how to set up E-mail marketing in a bi-lingual store without creating second store ? Appreciate any input :) Thank you very much, Gyte

Anita.UnalomeDesignContributor I

Campaigns and Flows

First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?

george12345245135124Contributor I

How to check what page is getting the most sign ups from a popup?

Hi, I’ve got a question regarding sign up forms and how to track what page on our website is getting the most sign ups. I was wondering if there is a way to identify what page is getting the most sign ups and put these people into a segment? Thanks, George

StreampunkContributor I

Analytics and Deliverability

How many emails can I send at once?

Hi Community!I’m getting in to email marketing to grow my start-up and have a bunch of things I’m trying to figure out so I can be more effective How many emails can I send at once? or in a single day? - Someone told me 50 per hourWho sets those limits? What happens if you exceed that number?I am using my own domain to send emails which I purchased over a month ago.Is Klaviyo sending the emails or is the company I host my email with sending them? Thanks all for your help!

rrcifoneNew Member

Developer Group

Etsy and Klaviyo

Hello- We are trying to collect email addresses from our Etsy customers and at our in person events. I want to create different sign up form (landing pages) for the different sales channels. I would like to use Klaviyo for all email marketing. Presently, we use Klaviyo for our Shopify store. The only way we can collect Etsy emails is by adding a Sign up form to our shop and in the thank you we send after the customer purchases. Is it possible to create different sign up forms with different discount codes for different sales channels such as Etsy.

annabelle_r95Contributor I

Integrations and Reviews

Stripe subscriptions to create dynamic segment

Hi there,We have created a form in Jotform that is integrated with our Stripe. The payments are pulling through to Klaviyo as ‘issued invoice’, ‘successfully paid’ and the customer is a paying subscriber.How do we tag this customer as a subscriber that can move in and out of our active customer segment?We are using Zapier to send events between Jotform/Klaviyo and can also use for Stripe but I can’t seem to find the answer online.Thanks

kjb23Contributor I

Accounts and Settings

Default sender email is suddenly showing up wrong - no changes to account

Suddenly today, even with no changes made on our end, the default name we want to appear when we send emails to our customers is showing up as “Hello com” and not our business name. We have checked the settings and nothing was changed and appears correct on our end. But in inboxes, our emails now come from this Hello com address. No solution found when searching. Is this a glitch or issue Klaviyo is fixing? Or did we do something wrong (without touching anything)?

SnapMetricsContributor I

Developer Group

Klaviyo Query Metric Aggregates API failing when paginating

Hi,Getting “Method Not Allowed” when using the pagination link, ex:https://a.klaviyo.com/api/metric-aggregates/?page[cursor]=BASE64_HEREUsing GET method on it and everything else is working.. only when viewing next page…What could be the reason?Thank you

GyteStaineContributor I

Campaigns and Flows

Multilanguage flows

Hello, is there an option to run eflows in two languages / depending on the browser language of the visitor? I have Shopify store, which is bi-lingual using Translate & Adapt app. Would you have any other ideas or solutions how to set up E-mail marketing in a bi-lingual store without creating second store ? Appreciate any input :) Thank you very much, Gyte

Anita.UnalomeDesignContributor I

Campaigns and Flows

First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?

george12345245135124Contributor I

How to check what page is getting the most sign ups from a popup?

Hi, I’ve got a question regarding sign up forms and how to track what page on our website is getting the most sign ups. I was wondering if there is a way to identify what page is getting the most sign ups and put these people into a segment? Thanks, George

StreampunkContributor I

Analytics and Deliverability

How many emails can I send at once?

Hi Community!I’m getting in to email marketing to grow my start-up and have a bunch of things I’m trying to figure out so I can be more effective How many emails can I send at once? or in a single day? - Someone told me 50 per hourWho sets those limits? What happens if you exceed that number?I am using my own domain to send emails which I purchased over a month ago.Is Klaviyo sending the emails or is the company I host my email with sending them? Thanks all for your help!

ShazContributor I

Lists, Segments, and Profiles

Basic API question - passing variable

Can someone please help, I am stuck. It may be something very basic as I am new to all thisSo looking at this example:?filter=and(equals(first_name,"Jane"),equals(email,"jane@klaviyo-demo.com"))So instead of “Jane” and "jane@klaviyo-demo.com", I want to pass on a Variable, so how do I do that - syntax wise.My goal is to to search profiles and get the profile based on email and name. Thanks,Shaz

Dan NContributor III

Analytics and Deliverability

Significant drop in Open Rates

Hi,For some time now, we’ve had strong Open Rates for our broadcasts - in the early 70’s on average. However since Feb/March, they have dropped significantly down to the late 50’s. Digging a little deeper, I can see that Gmail seems to be the culprit as the Open Rate for these subscribers was around 70% in January but is now just 45% :( I’m quite concerned by this as Gmail subscribers make up around 60% of our base. Does anyone know what could have caused this and how can I fix?

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