How to Improve SMS Deliverability when Using Long Numbers

read
Last updated at:

Overview

Wireless carriers, including AT&T, Verizon, T-Mobile, and Sprint, monitor SMS sent over their networks to prevent the delivery of spam. When messages are sent from a 10-digit long number, carriers will sometimes filter out texts that their systems have flagged. One way to improve deliverability is by using several sending numbers to avoid having all the volume and traffic come through one number. This article will share how many long numbers you should have and how to add them.

Recommended Number of Long Codes

Since wireless carriers have stricter SMS filtering policies for long numbers when they are used for application-to-person texting, it's important to limit how many subscribers you send a message to from any one long number. A message sent from a single long number to too many people will likely not be delivered due to filtering. However, SMS messages are priced based on how many you send, not those that are delivered. 

Thus, the number of long numbers an account should have is based on how many SMS subscribers you have. A best practice is to have one long code per every 200 SMS subscribers that you send to regularly.

SMS Subscriber Volume Recommended Number of Long Codes
<200 1
201–400 2
401–600 3
601–800 4
801–1,000 5
1001–1200 6
1,201–1,400
1,401–1,600 8
1,601–1,800 9
1,801–2,000 10

Adding Long Codes to Your Account

You can add up to 400 long codes to your account in batches of no more than 20 numbers at a time. (If you need more than 400 long numbers, please contact Klaviyo Support and we can add more.) From your dashboard, click your organization name in the upper right-hand corner. Then, click Account > Settings > SMS Settings. The first section in that page is the Sending Numbers section. There, select the Additional Numbers dropdown and click Request Additional Numbers. Note that each new long code you request comes with a subscription fee of $1/month.

2020-06-03_13-08-28.png

After clicking this, a modal will pop up. A best practice is to check the Redistribute new number(s) and existing sending number(s) box. Klaviyo uses “sticky sending,” which means that a recipient will always receive communications from the same phone number. When you add new long codes, checking this box will make sure your phone numbers are evenly distributed among your SMS subscribers. Note that when you redistribute your numbers, some recipients will see a shift in the number from which they receive SMS from your brand.

Note that A subscriber can opt out by texting STOP to any number on your Klaviyo account — even if it's not the number associated with their profile via sticky sending. 

Additional Resources

Check out these articles to learn more about SMS deliverability:

x
Was this article helpful?
3 out of 3 found this helpful