This presentation is from a 2020 Klaviyo LIVE event. For up-to-date information about upcoming Klaviyo events, check out our events page.
Introduction
Wouldn't it be great to know when a customer is considering churning so you can reach out to them? Data science allows you to do just that. This session delves into strategies to provide customers multiple opportunities to connect with you, even long after their initial purchase.
Slides
Additional Resources
- Use Buttons in an Email to Collect Information About Your Recipients
- Guide to Creating an SMS Welcome Series
- Guide to Creating a Welcome Series
- Best Practices for Expected Date of Next Order
- Predict When Your Customers Will Reorder
- Create a Winback Flow
- Create a Sunset Flow
- Getting Started with Smart Send Time
- Guide to Klaviyo's Predictive Analytics