When you integrate your WooCommerce account with Klaviyo, you'll have access to both historic and dynamic WooCommerce data that you can use in Klaviyo to personalize your customers' experience. There are many excellent ways to do this with Klaviyo flows.
For a deep dive into your WooCommerce data, Review and Understand your WooCommerce Data.
WooCommerce data can be used to trigger flows and populate flow emails. This article will highlight specific nuggets of data with examples of how you can use that data in flows.
Flow delays are carefully timed to ensure that your communication with customers is relevant to their experience. When you set up your flows, keep in mind the general timing of your WooCommerce sync.
WooCommerce syncs with Klaviyo every hour.
For example, if you set your first abandoned cart email to send 30 minutes after someone abandons a cart, your customer might not receive that first email when expected because the WooCommerce sync may not have occurred yet. It would be safest to set your delay for a minimum of 1 hour and 15 minutes to accommodate for the WooCommerce general sync time of 1 hour.
Abandoned Cart Flow
Abandoned Cart Flows are the holy grail of flows, offering up to 10% return on your flow investment! Klaviyo provides a pre-built Abandoned Cart which appears in your Flows section when you integrate with WooCommerce.
Integration requirements: WooCommerce plugin installs website tracking
Data you'll use: Started Checkout (WooCommerce metric), dynamic product data
What the metric means: Started Checkout in WooCommerce means that
- A customer is logged into their account, has added something to their cart, then views the checkout page
- A customer adds something to their cart, views the checkout page, enters a billing email address
Flow name: Abandoned Cart
Flow trigger: Event-based; this flow is triggered by the Started Checkout metric
This is an Abandoned Cart flow for a WooCommerce store:
This is the profile of a person who viewed a product, added it to their cart, and started checkout. This prompts WooCommerce to send a Started Checkout event to Klaviyo and store it in the customer's profile:
Learn more: Guide to Creating an Abandoned Cart Flow
Browse Abandonment Flow
A browse abandonment flow is a powerful flow that captures client interest when they view specific products on your website. Although the flow is not triggered by a WooCommerce metric, the flow incorporates WooCommerce data in flow emails.
Klaviyo is only able to track the browsing activity of "known browsers" which are browsers who have visited and engaged at least once before. There are two key ways we are able to identify a site visitor: if someone has clicked through a Klaviyo email to your website, or if someone has subscribed or opted-in through a Klaviyo form. Anonymous browsers are not tracked.
Klaviyo provides a pre-built Browse Abandonment flow which appears in your Flows section when you integrate with WooCommerce.
Integration requirement: the WooCommerce plugin automatically installs the Viewed Product code snippet. If you have not yet implemented Viewed Product tracking in WooCommerce, head over to Integrate with WooCommerce
Data you'll use: Viewed Product (Klaviyo metric), dynamic product data
What the metric means: Viewed Product is tracked when a customer views a product.
Flow name: Browse Abandonment
Flow trigger: Metric-based; this flow is triggered by the Viewed Product metric
This is a Browse Abandonment flow for a WooCommerce store:
This is the profile of a person who simply viewed several products. Klaviyo tracks this browsing activity as Viewed Product events which are stored in the customer's profile:
Learn more: Guide to Creating a Browse Abandonment flow
Product Review & Cross-Sell Flow
Product Review flows allow you to target a group of people who purchase a particular item. Cross-Sell flows allow you to target a group of people that have all purchased a particular item, but have not also purchased one or more related items. For example, if someone purchases a video game console, you might consider sending them an email about the most popular video games for that console that they haven't yet purchased.
You may want to filter your Product Review/Cross-Sell flows by category or collection so you can provide more relevant recommendations in the content of your emails.
Klaviyo offers a pre-built Product Review/Cross-Sell flow which can be found in your Klaviyo Flow Library.
Integration requirement: an active WooCommerce integration
Data you'll use: either the Fulfilled Order metric or the Ordered Product metric (both WooCommerce metrics)
What the metrics mean:
- Fulfilled Order (WooCommerce metric) tracks when Klaviyo records a Placed Order event when we sync an order with the status of processing.
- Ordered Product (WooCommerce metric) tracks when a customer completes the checkout process and creates an order in your WooCommerce stor
Flow name: Product Review/Cross Sell
Flow trigger: Event-based; Ordered Product metric
This is a Product Review/Cross Sell flow for a WooCommerce store:
You can personalize your cross-sell emails with catalog or product feeds. For more information review Product Feeds and Recommendations.
This is the profile of a person who purchased and received an item which has been flagged for cross-sell. The completion of the order is indicated by the Fulfilled Order metric, and the customer has received and opened a flow email:
Customer Winback Flow
Winback flows are used to re-engage inactive customers before they completely disengage with your brand. Consider back-populating your winback flow after setting it up to ensure that anyone who purchased a long time ago but hasn't purchased since can receive your winback series in a timely fashion. Let's say, for example, your first winback email is set to send out six months after someone makes a purchase. Rather than wait six months until someone qualifies to receive this email, you can back-populate the flow so that everyone who placed an order six months ago but hasn't purchased since will receive the email right away.
Klaviyo provides a pre-built Customer Winback flow in your Flows section, but you can also easily build your own.
Integration requirement: an active WooCommerce integration
Data you'll use: Placed Order (WooCommerce metric)
What the metric means: Placed Order is tracked when a customer completes the checkout process and creates an order in your WooCommerce store.
Flow name: Customer Winback Flow
Flow trigger: Metric-based; this flow is triggered by the Placed Order metric
Flow filter: Placed Order zero times since starting this flow
This is a Customer Winback flow for a WooCommerce store:
You can personalize your winback emails with catalog or product feeds. For more information review Product Feeds and Recommendations.
This is the profile of a person who purchased an item some time ago. They've been a non-purchaser long enough to trigger a winback flow:
Learn more: Create a Winback Flow