I have a password protected landing page on my Shopify store and my subscribers aren't being added to a list. What should I do?

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I have a password protected landing page on my Shopify store and my subscribers aren't being added to a list. What should I do?

Couple of steps you can take.

1) Visit your Shopify Integration page within Klaviyo and add a checkmark to the left of "Subscribe customers who Accept Marketing to a Klaviyo list." and select the list you'd like your subscribers to be added to in the dropdown menu. Once you've made that change, click on the "Update Shopify Settings" button to save the change you've made.

2) The signup form that is present on this placeholder page isn't configured properly to ensure that subscribers are added to your list. Go into your Shopify Admin and search for the password-content.liquid template, once you get to that page, look within that .liquid file for the following line of code: <input type="hidden" name="contact[tags]" value="prospect, password page">​

Update that line to include "newsletter" within the value section. It should end up looking like this: <input type="hidden" name="contact[tags]" value="prospect, password page, newsletter">​

Once you make this change, new subscribers will be correctly added to your Klaviyo account and linked to the list you selected in your Shopify Integration page.

In order to add the customers who have not been added to your list, create a Segment that looks like

active_profiles_not_in_a_list.png

From the segment page, click on Manage Segment and choose Export Segment to CSV. You only need to export the email address. After, select Start Export. Once the export completes, you can then go to the list where they should have been added and select Manage List > Import Contacts and choose the file that was created during the previous step.

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