I’m trying to import a list and it keeps failing. How do I fix this?

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I’m trying to import a list and it keeps failing. How do I fix this?

Some questions to ask:

  • Is the file in a different format besides a CSV file?

  • Is the file bigger than 50 MB?

  • Do you have any empty cells in the email address column?

  • Is there an email address in the wrong format? (correct format: klaviyo@example.com)

  • Are the timestamps formatted as something besides YYYY-mm-dd HH:MM:SS?

  • Are there duplicate column headers?

If you answered yes to any of these questions, try uploading the list again after the issues are fixed. If you still have questions, check out our article on List Import Troubleshooting. If you’re still having problems, don’t hesitate to reach out to us!

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