Signup Forms - Enterprise

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When moving over to Klaviyo, one crucial step in getting started is migrating all your signup forms from your previous ESP to Klaviyo. This allows contacts to feed directly into Klaviyo, which means you can safely disable the integration with your previous ESP (if there is one) without worrying that new contacts will be synced to your old account. Klaviyo offers several types of built-in signup forms, including:

You can find the code for these methods by navigating to List Name > Sign Up Forms. Each of these signup methods involves pasting a code snippet on the appropriate page on your website, but specific instructions can vary depending on your ecommerce integration. For integration-specific instructions, find your ecommerce integration in the list below:

When using these forms, it is also possible to add fields to collect custom information about your subscribers. For example, you may want to know a subscriber’s gender preference or birthday. You can collect this information by editing the signup form code. These custom properties will then be added to new subscribers’ profiles in Klaviyo and become available for segmentation and flow filtering, allowing you to send more targeted emails.

If you’d prefer not to edit your signup form code directly, Klaviyo also integrates with a number of third-party list growth tools.

Additionally, there are a number of opt-in related pages in your account. These can be edited on a per list basis, as well as in the Default Email Forms tab. These pages include:

  • Subscribe Pages
    • Subscribe
    • Confirm Your Email (for double opt-in lists)
    • Email Confirmation (for double opt-in lists)
    • Opt-In Confirmed (for double opt-in lists)
  • Manage Preferences
    • Preferences
    • Preferences Confirmation
  • Unsubscribe
    • Unsubscribe
    • Unsubscribe Confirmation

When you are sending to a list, these pages can be edited on a per-list basis and can be found by clicking the List Name > Subscribe Pages > View All Pages. For example, when someone signs up for your newsletter and this list is double opt-in, you’ll want to be sure to edit the “Confirm Your Email,” “Email Confirmation,” and “Opt-In Confirmed” pages for this particular list.

When you send to a segment or flow, however, subscribers will be shown the pages in the Default Email Forms tab. So, if someone unsubscribes from an email sent to a segment, they will be shown the default unsubscribe page, which is why it’s important to edit the forms in this tab as well.

It is also possible to use custom coded pages for these forms and host them on Klaviyo. This will give you more control over the forms’ design. First, upload your custom page to the Hosted Pages tab of your account. Then, you can choose the “Use custom page” option and select your template from the dropdown.

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