Person Queued in Flow Multiple Times

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Person Queued in Flow Multiple Times

If you're seeing the same person queued up for a flow multiple times, don't worry. This happens when someone takes a trigger action multiple times. 

Smart sending, when left enabled, will ensure nobody receives more than one email in the established smart sending period (16 hours by default). We highly recommend keeping smart sending enabled when your flow is triggered by commonly repeated behavior, like viewing a product or being active on site.

Add an Additional Filter

If you want to disable smart sending for a flow email and are concerned about multiple emails sending to someone in a short period of time, you can add an additional filter to your email that limits how frequently someone can receive an email from the flow. Here's an example of an additional filter you could add:

What someone has done (or not done) >
has Received Email zero times in the last X days >
where Subject Line equals [INSERT EMAIL'S SUBJECT]

You could also add a filter to your entire flow to limit how frequently someone will go through the flow and receive emails. To achieve this, add the filter:

What someone has done (or not done) >
has Received Email zero times in the last X days >
where Flow equals [INSERT FLOW ID]

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