Manually Unsubscribe and Suppress Contacts

Unsubscribe One or More Profiles from a Given List

To manually unsubscribe one or more people from a given list, navigate to that list and click the Manage List drop-down. Next, select List Suppressions.

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You will see an Add Email Address button which will allow you to manually add someone to be suppressed from this list. Those that unsubscribe on their own will have the will have an "Unsubscribe" unsubscribe tag, while those manually added will be tagged as "Manually Added."

Unsubscribe One or More Profiles Globally

To manually unsubscribe someone from all emails sent by Klaviyo -- and suppress them completely in your account -- navigate to the Profiles tab in your account. Next, click the Suppressed Profiles link in the upper right of that page.

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On this page, you'll see a list of everyone that is currently suppressed. Reasons why someone could be on your suppression list include:

  • This person unsubscribed
  • Emails to this person hard bounced
  • This person marked an email of yours as spam
  • This person was manually added to the suppression list

To add a single profile to your suppression list, click the Add Email Address button in the upper right.

To bulk upload contacts to your suppression list, you can use the Upload File button. Bulk suppressing contacts cannot be undone -- this is a permanent action.

In your Account settings, you can navigate to Email Settings and find the section labeled Unsubscribes. Here, you will find a global unsubscribe link that can also be used to globally suppress contacts. If you share this link with someone or include this link in an email, it will allow someone to globally unsubscribe themselves from all your future emails.

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