Create a Segment of VIP Customers

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Creating a segment of our VIP customers can be useful if you are running a rewards program or would like to know who your most valuable customers are. There are two primary approaches you can take when deciding who your VIP customers are:

  1. Customers who have spent over X amount of money over Y amount of time
  2. Customers who have purchased X number of products over Y amount of time

It is important to include a time restriction when defining a VIP segment because, otherwise, you can capture inactive customers or customers who have simply been purchasing from you for a while (who aren't necessarily VIPs).

Segment Conditions

Big Spenders

What someone has done (or not done) >
Revenue is at least ___ in the last ___ days

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Frequent Purchasers

What someone has done (or not done) >
Placed Order is at least ___ in the last ___ days

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Options for Further Targeting

After you've created a segment of VIP customers, you'll know who your most valuable customers are and can choose to market to them differently.

One great trick is to sync your segment of VIP customers with a Facebook Custom Audience, then build a lookalike audience from there. This will allow you to advertise to new people who are similar to your best customers.

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