Community Rules and Guidelines


Code of Conduct

This is the code of conduct for the Klaviyo Customer community. This code is a community effort and comments and contributions are welcome.

This community is for Klaviyo customers who care deeply about accelerating their email marketing efforts. The foundation of the community comes from treating each other with respect and courtesy. As a part of that respect and courtesy, we do not tolerate harassment of participants in any form.

Harassment includes but is not limited to offensive verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of conversations or other events, inappropriate physical contact, and unwelcome sexual attention.

Participants asked to stop any harassing behavior are expected to comply immediately. Be kind to others. Do not insult or put down other participants. Behave professionally. Remember that harassment, sexist, or racist jokes are not appropriate for the Klaviyo Customer community. Take care of each other. Alert an administrator if you notice a dangerous situation, someone in distress, or violations of this code of conduct, even if they seem inconsequential.

This code of conduct applies to all Customer Success activities, both online and offline. Anyone who violates this code of conduct may be sanctioned or expelled from these spaces at the discretion of the administrators.


"The administrators" refers to the administrators of the Klaviyo Customer community. A list is available at the top of the Team Directory (must be a member of the Slack to view). Reach out to the administrators with any feedback or to report a violation.

Things That Will Get You Expelled From Slack:

  • Violating the Code Of Conduct 
  • Sending unwanted/unasked for DM's and emails, especially to multiple people. If you'd like to DM or email someone, ask them first. If someone has sent you an unwanted DM or email, get in touch with an administrator and we'll look into it.
  • Spamming channels with offers/invites to your service. You're welcome to talk about what you do if it fits the conversation that's happening in the channel. If someone asks you for more info, it's cool to share details about your service with them.
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